Swisscom, a major telecom provider in Switzerland, has encouraged and nurtured a Human Centred Design approach within the organization. The remit of the HCD team is to work with the various departments within Swisscom to help generate ideas and to implement new solutions that will benefit the organization, as well as meet the needs of users.

Having seen the Creaholic Gas Phase Tool Kit, Swisscom’s Human Centred Design team approached us and asked if we could help them to streamline their own tools and processes.