Karin supports clients in the design, validation and optimisation of their customer experience. Her focus lies in service and process design as well as in the conception of digital touchpoints, real-world work environments and customer zones.
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Business
Value Proposition Design
Facilitation Customer Centricity
Storytelling & Storydoing
Concept Challenger
Customer
Creation of Profiles / Personas
Translate Customer Needs into Concept Briefings
Design Customer Experience
Technology
Workplace Design
Interior Design