When we develop products at Creaholic, it’s always important to get the clients—or in this case the employees—involved in the process as early as possible. Here’s what that meant for Peer Feedback: as soon as the concept was ready, the next step was to create an MVP (minimum viable product) right away. As the saying goes: “fake it ‘til you make it.”
So we used an existing survey tool to simulate the prototype Peer Feedback process as closely as we could. Seven managers took part in the test, receiving feedback from 24 employees. In subsequent interviews it was immediately clear that the idea was well-received—a complete success. The managers appreciated that the Peer Feedback framework meant that they could also receive feedback themselves, rather than always having to give it.
Here are a few positive comments from the survey of test users:
«I liked how this created a framework so that I, as a manager, can also get valuable feedback.»
«I liked how the team members are motivated to give concrete feedback, both positive and negative.»
This early test also identified a few weak points. For example, the set of questions was refined, and we gleaned valuable insights for how to explain the tool to new users.
Here are a few critiques mentioned by the test users: